TradieConnect is committed to complying with the Privacy Act 1988 in relation to all personal information it collects. This commitment is demonstrated in this Policy. The Privacy Act incorporates the Australian Privacy Principles, and personal information held by TradieConnect Australia will be treated in accordance with those Principles.
This Policy sets out the broad controls which TradieConnect has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how persons can access their personal information held by TradieConnect and what they can do if they are unhappy with TradieConnect’s treatment of their personal information.
Who is TradieConnect?
In this Policy, “TradieConnect” refers to TradieConnect a subsidiary of Taskforce Australia Pty Ltd (ACN 152 119 518) and its subsidiaries.
This Policy applies to any individuals in respect of whom TradieConnect currently holds, or may in the future collect, personal information.
How and when does TradieConnect collect personal information?
Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined which may include but not be limited to your name, address, telephone number, email address and photograph.
Generally, TradieConnect Australia Pty Ltd including Franchisees, Call Centres and contractors within the TradieConnect Franchising System will collect personal information directly from you, only to the extent necessary.
We will collect personal information from you when:
· You fill in an application form;
· Deal with us over the telephone;
· Email us;
· Ask us to contact you after visiting our website;
· Engaging with us on social media (including but not limited to Facebook, Twitter, Instagram, Pinterest) via postings, comments, interaction and messages; or
· Have contact with us in person.
The reference to "us" in each of the above includes Franchisors, Franchisees, contractors or Call Centres which we refer to in this document as TradieConnect.
We store your personal information electronically or in hard copy.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent. To enable us to provide those services, we will disclose your personal information to those relevant entities which are members of TradieConnect.
We do not share your personal information with other organisations outside the TradieConnect Franchising System unless you give us your consent, or where sharing is otherwise required or permitted by law.
What information is not personal information?
Information where TradieConnect has removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.
TradieConnect may use this information for its own purposes and commercial gain. For example, the fact that x users aged 30-35 have accessed the TradieConnect website is not personal information.
Collection of sensitive information
TradieConnect will not collect sensitive information unless the person to whom it relates consents to the collection and the information is reasonably necessary for one or more of TradieConnect’s functions or activities, except where the collection is required or authorised by law, is necessary to prevent or lessen a serious and imminent threat to the person’s (or another person’s) life or health or is necessary in relation to legal proceedings (current, anticipated or potential), or another permitted exception in the Privacy Act applies.
How does TradieConnect use personal information?
The use to which we can put personal information depends on the reason for which it was collected.
TradieConnect may use personal information for its primary purpose of collection (e.g. the provision of services to the person) or for any related secondary purpose that we could reasonably be expected to use the personal information for.
In certain circumstances, TradieConnect may use personal information for promotional or direct marketing purposes. However, a person may at any time request TradieConnect not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting TradieConnect either in writing, by email or by telephone at the contact details below. There is no fee for making such a request.
Disclosure of personal information
TradieConnect respects the privacy of personal information and we will take reasonable steps to keep it strictly confidential.
TradieConnect will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected (e.g. disclosure to a franchisee or supplier for the purpose of providing a requested service). Where such a disclosure is necessary, TradieConnect will require that the third party undertake to treat the personal information in accordance with the Australian Privacy Principles.
Otherwise, TradieConnect will only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:
(a) necessary to protect or enforce TradieConnect's legal rights or interests or to defend any claims;
(b) necessary to prevent or lessen a serious threat to a person’s health or safety;
(c) required or authorised by law; or
(d) permitted by another exception in the Privacy Act.
Under no circumstances will TradieConnect sell personal information without the consent of the person to whom it relates.
TradieConnect will take all reasonable steps to ensure that all personal information held by TradieConnect is secure from any unauthorised access or disclosure. However, TradieConnect does not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
TradieConnect will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for which TradieConnect is authorised to use it.
Accessing personal information
A person may request to access personal information about them held by TradieConnect. Such a request must be made in writing to the address below.
TradieConnect will grant a person access to their personal information as soon as possible, subject to the circumstances of the request.
A request to access personal information will be rejected if:
(a) the request is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of another person;
(c) providing access would pose a serious and imminent threat to the life or health of any person;
(d) providing access would prejudice TradieConnect’s legal rights; or
(e) there are other legal grounds to deny the request.
TradieConnect may charge a fee for reasonable costs incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.
Correcting personal information
TradieConnect will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if a person believes that any personal information that we hold about them is inaccurate or out of date, then they should contact TradieConnect in writing at the address below.
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:
conduct internal discussions with the relevant business units involved in the collection, holding, use or disclosure of your personal information which is the subject of your complaint, and evaluate whether we believe that such collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles; and
notify you of the results of our investigation of your complaint.
If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe.
If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cwth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner's website (www.oaic.gov.au).
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
· What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
· How are third party cookies used?
· How do I reject and delete cookies?
TradieConnect Privacy Officer
PO Box 7050
Richmond VIC 3121